Refund Policy

This Refund Policy explains the circumstances under which refunds may be issued for purchases, subscriptions, event registrations, vendor transactions, service fees, and other payments made through the Aiiplan platform ("Platform"). By using the Platform, purchasing tickets, subscribing to services, or participating in transactions, you agree to this Refund Policy.

1. General Policy

Refund eligibility depends on the type of transaction, organizer policies, vendor policies, applicable laws, payment processor requirements, and the specific circumstances of the request. Aiiplan reserves the right to review refund requests and supporting documentation before making a determination.

2. Subscription Refunds

Subscription fees provide access to digital services, software features, premium tools, marketing services, and related Platform functionality. Unless otherwise required by law:

• Subscription fees are generally non-refundable.
• Partial-month refunds are not provided.
• Unused services do not qualify for refunds.
• Cancellation of a subscription does not automatically generate a refund.

Subscription benefits remain available until the end of the applicable billing period unless otherwise stated.

3. Event Ticket Refunds

Event ticket refunds are governed primarily by the refund policy established by the event organizer. Aiiplan acts as a technology platform and is not the organizer of events listed on the Platform. Refund eligibility may depend on organizer refund policies, event cancellation status, event postponement status, applicable laws, and payment disputes. Users should review the organizer's refund policy before purchasing tickets.

4. Event Cancellation Refunds

If an event is canceled by the organizer, attendees may be eligible for full ticket refunds, partial refunds, credits, or rescheduled event access. Refund outcomes depend on organizer decisions, applicable laws, payment processor requirements, and circumstances surrounding the cancellation. Aiiplan may assist with processing refunds but does not guarantee organizer reimbursement obligations.

5. Event Postponements and Rescheduling

If an event is postponed or rescheduled, original tickets may remain valid, organizers may offer refunds, organizers may offer credits, or organizers may offer alternative attendance options. Refund availability is determined by the organizer's published policies and applicable laws.

6. Vendor Refunds

Transactions involving vendors, venues, sponsors, service providers, contractors, or marketplace participants may be subject to separate refund terms. Refund eligibility may depend on vendor agreements, service completion status, contractual obligations, cancellation timing, and applicable laws. Aiiplan may facilitate communications between parties but is not responsible for vendor performance or refund obligations.

7. Organizer Service Fee Refunds

Organizer service fees, event publishing fees, promotional fees, marketing fees, premium feature fees, and related Platform service fees are generally non-refundable once services have been provided. Examples include Event Publishing Fees, Featured Event Promotions, Advertising Services, Premium Organizer Features, and Marketing Campaign Services. Exceptions may be granted at Aiiplan's sole discretion or where required by law.

8. Non-Refundable Fees

The following fees are generally non-refundable unless otherwise required by law:

• Event Publishing Fees.
• Platform Service Fees.
• Ticketing Fees.
• Payment Processing Fees.
• Marketing Fees.
• Promotional Fees.
• Verification Fees.
• Administrative Fees.
• Compliance Review Fees.
• Fraud Investigation Fees.

9. Refund Request Procedures

To request a refund, users may be required to provide transaction information, event information, purchase receipts, supporting documentation, and identification information when necessary. Incomplete requests may delay review.

10. Chargebacks and Payment Disputes

Users agree to contact Aiiplan before initiating a chargeback or payment dispute. Where a chargeback is initiated, Aiiplan may review the transaction, request supporting documentation, suspend account privileges, delay payouts, and recover fees and costs associated with the dispute. Fraudulent or abusive chargebacks may result in account suspension or termination.

11. Fraud Prevention

Aiiplan reserves the right to deny refund requests where fraud is suspected, abuse is detected, false information is provided, or Platform policies have been violated. Refund reviews may include identity verification and transaction verification procedures.

12. Refund Processing Times

Approved refunds may require additional processing time depending on payment processor requirements, banking institutions, card networks, and financial institutions. Estimated refund timelines may vary and are not guaranteed.

13. Taxes and Government Fees

Taxes, regulatory fees, and government-imposed charges may not be refundable unless required by applicable law.

14. Limitation of Liability

Aiiplan shall not be responsible for losses resulting from organizer refund decisions, vendor refund decisions, banking delays, payment processor delays, or financial institution actions.

15. Changes to This Policy

Aiiplan may modify this Refund Policy from time to time. Updated versions become effective upon publication on the Platform. Continued use of the Platform constitutes acceptance of any revised version.